THE LEVEL OF SATISFACTION OF INFORMATION AND COMMUNICATION TECHNOLOGY: A CASE STUDY OF STUDENTS IN SUAN SUNANDHA RAJABHAT UNIVERSITY.

Abstract

The level of satisfaction is a very important concept that modern higher education organization must understand if they want to remain competitive and grow. In today’s competitive environment information and communication technology is one of vital key of successes for students. In fact, high level of satisfaction does have a positive effect on the image and the future success of the organization in the campus of Suan Sunandha Rajabhat University. The aims of this research study were to examine the management of Information and Communication Technology, Suan Suandha Rajabhat University as well as to survey their level of satisfaction of organization. The population of the study included all 29,900 students, faculty and staff members of Suan Sunandha Rajabhat University. However, from Taro Yamane method, the sample size was calculated to be 400 from first quarter of the year of 2019.
Statistical analysis was conducted with the uses of SPSS program. The dependent variable was the respondents’ satisfaction. The independent variables, however, were quality of teaching, material of learning, method of learning, time and schedule, usefulness of training, and the level of difficulty of information and communication technology. Mean and standard deviation as well as t-test were utilized as the key analysis and generate the table. The findings from quantitative method were reported that there was a high level of overall satisfaction for the management of information and communication technology. Moreover, the five independent variables were directly and positively affected the factors of success were as follows: convenience of time & schedules, interactive design, modern facilities & equipment, knowledgeable staff, and accessibility of services.