• Rujirote Kangcharoensampan Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Sirilak Ketchaya Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Service Quality, Computer Labs, Satisfaction


For every service, the level of satisfaction is one of the most important measurement and feedback for the service providers to find the best way for service quality improvement. The computer lab of Suan Sunandha Rajabhat University provides the services for students, staff, and faculty members all year round. In modern education, service quality of computer lab is an essential ingredients of the overall service of the university. In fact, it is imperative for the computer labs to improve human resources by learning specific knowledge and skills to improve service quality. The main purposes of this study were to investigate the level of satisfaction of using computer labs from three major groups: students, staff, and faculty members.
This research study employed a quantitative research which using the specially designed questionnaire to interview with three different groups: students, staff, and faculty members. Fifty of each group were selected from the regular users of computer lab and they would be asked to provide detailed information. Data collection, from these samples started at semester one of year 2019. The findings of the research can be reported that there were high level of satisfaction from students, but only medium level of satisfaction from staff and faculty members. Certainly, there was a need to have quality improvement for lab assistants to be more professional and to provide new better services.
Suggestions from the findings and discussion included four methods. First is to making training with flexible times and schedules. Second is to keep high level of enthusiasm during the training. Third is to encourage more participation from audiences. Finally, is to survey feedback and use information to improve the service quality constantly.