• Jarunpan Sahanawin Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Sirilak Ketchaya Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Campus Computer Network, Effectiveness, Perspectives and Feedback


Effectiveness of computer network is vital to the success of computer services of Suan Sunandha Rajabhat University in the long run. Computer network in the campus is becoming sophisticated and have a direct impact to the work of students, staff, and faculty members. It is necessary for computer system and network in campus to consider to revitalize the issue of effectiveness of computer network with other network on similar functioning. The main objectives of this study were to compare the effectiveness of computer network from actual experience and expected outcome and to provide the analysis of both pros and cons of campus computer network. This was a research method of qualitative research with the objective to provide the findings of both number and reasoning from questionnaire and from an in-depth interview from three major perspectives namely: students, staff, and faculty members. Each of three group would consist of 5 individuals and each group would participate in a small focus group to explain their insight information and valuable comments about effectiveness of campus computer network. The finding of the study can be reported that there were a small gap of actual experiences and expected experiences of using campus computer network. The level of satisfaction of campus computer network were very high for each group: students, staff, and faculty members. The focus group also revealed important information such as their needs involved the sufficient network and process that can be more accurate with high speed and lower costs and had a quick response to users of the network all over the campus.