• Anothai Arunruang Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Sirilak Ketchaya Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Computer training, Information technology, Satisfaction, Feedback


Computer training is both necessary and vital to factor in modern day workplaces which can provide both skills and confidences for students, staff, and faculty members of the university to make them more valuable and allow them to do their jobs faster and more efficiently. Most of the jobs require intermediate to advanced computer skills. There are many different technique of trainings such as personal training, face to face training, and computer based training and each technique has both pros and cons. In general, computer training provides many kinds of knowledge, skills, information technology services, computer labs, trainings, internet, and modern facilities. Satisfaction in computer training programs is one of the most important feedback from trainees. Successful management of office of information technology often reflects the level of satisfaction of the students, staff, and faculty as the main users. The objectives of this research were to examine key factors of success that affected the high level of satisfaction of computer training from users’ perspectives. A quantitative research was employed and was conducted by utilizing questionnaire interviewing with 100 students, 50 staff, and 50 faculty members who were enrolled in computer training. Statistical analysis was done by utilizing SPSS program. Mean, and standard deviation were used for data analysis and obtaining the findings. The findings of this study revealed that the majority of students had a high level of satisfaction on computer training programs but the staff and faculty members had a medium level of satisfaction. The key factors of success included the qualification of trainers, modern facility and equipment, flexible time of training, the method of assessment, and learning environment. Some important suggestions from this study included providing special course for professional technical IT training and Management, use high impact learning method, identify different needs of trainings for students, staff, and faculty members.