THE IMPROVEMENT OF EMPLOYEE TRAINING AT SUAN SUNANDHA RAJABAHT UNIVERSITY THAT AFFECTING THE WORK PERFORMANCE EFFECTIVENESS.

Abstract

Employee training is one of the most important ways to enhance its work performance effectiveness in campus. It is imperative to offer new ways to enhance the quality of employee training in campus that aims not only to reduce cost and time but also to enhance the quality and results in better productivity and higher performance. The objectives of this research were to investigate the attitudes of employees who registered for training programs and to examine ways to improve the employee trainings at Suan Sunandha Rajabhat University that affecting the work performance effectiveness as well as to offer some valuable suggestions to improve the level of quality for employee trainings in campus. To reach out for the answers and the findings, the quantitative research method was utilized with 332 university employees who had experiences with many forms of trainings in Suan Sunandha Rajabhat University, Bangkok, Thailand. The questionnaires were used with a sample of groups of employees who were registered with many different forms training programs during fiscal year of 2018. The findings from with study revealed that there were positive attitudes and high expectation of employees before registered for the training. The majority of the employees, reported after the training, that most of the training method, format, quality, and topics had met with their expectation. Overall, they reported a very high level of satisfaction. Suggestions from the study included, first, there was a need to use more external trainers who possessed national and international qualifications. Second, there should be a mixed of training both in the classroom and there should be able to learn some materials online. Third, there should be a short process of registration and process of disbursement of training fees.