• Sirilak Ketchaya Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Information Technology, Satisfaction, Feedback, Faculty Members


Information technology office is becoming more and more importance for the success
of modern high-tech and high quality education. The management of information technology
can be measured by the level of satisfaction from their major users. It is imperative for the
office of information and technology in the campus of Suan Sunandha Rajabhat University to
obtain regular feedback and valuable suggestions from students, staff, faculty members, and
top level of university’s management. To gain a high level of satisfaction from major users
reflects successful management of information technology office. The purposes of this
research were to conduct a survey and examine vitality of factors of management that
affected the high level of satisfaction from the perspectives of students, staff, and faculty
members. This study employed quantitative research study which surveying with 100
students, 50 staff, and 50 faculty members who were the regular users of services of
computer technology office and who showed a willingness to provide honest feedback, and
straight comments and valuable suggestions. Statistical analysis and statistical description
were performed by using modern SPSS program. Frequency, tabulation, mean, and standard
deviation were used for data analysis and generated findings. The findings of this survey
revealed that the majority of representatives reported a high level of satisfaction the office of
technology information with the overall mean was 4.63 with SD of 0.8791. There was no
significant difference between the three groups of students, staff, and faculty members. The
key factors contributed to the high level of satisfaction included high quality services, flexible
time and policy, and offering modern and upgraded computers and facilities. There were
three important suggestions. First, there should be regular trainings about new software
applications. Second, the trainings should be separated with the different needs and level of
proficiency of students, staff, and faculty members. Finally, there should be no extra costs or
fees for the in-house trainings.