An Evaluation of Service User Satisfaction with Activities and Services in the English Training Program for Undergraduate Students: A Case Study of the Language Institute, Suan Sunandha Rajabhat University, Fiscal Year 2024

Abstract

This study investigates the level of satisfaction among undergraduate students at Suan Sunandha Rajabhat University regarding the quality of activities and services provided in the university's English training program. This program was designed by the Language Institute to equip students with essential language skills necessary for academic and professional success in a globalized world. The research evaluates various aspects of the program, including instructional quality, support services, faculty expertise, facilities, and curriculum content. Data collection was conducted through surveys and analyzed using descriptive and inferential statistics to understand factors affecting student satisfaction. The findings reveal high satisfaction levels in instructional clarity and faculty support, suggesting that these areas significantly contribute to students’ language development and confidence. Based on these findings, the study offers recommendations to further enhance program effectiveness and better meet students' needs.