Research on the Application of Technology in Administrative Work Using ChatGPT for English Language Tasks

Abstract

The research titled "Application of Technology in Correspondence Work Using Chat GPT in English" examines the integration of Chat GPT technology into administrative correspondence tasks, with a focus on enhancing English language communication. This study, conducted in 2024, involved 29 administrative units at Suan Sunandha Rajabhat University. A mixed-methods approach was employed, combining quantitative analysis through Microsoft Excel and qualitative content analysis to assess staff perceptions, readiness for adoption, and challenges encountered when incorporating Chat GPT into routine workflows. The findings reveal that the majority of staff, especially female employees, exhibited a positive attitude towards the use of Chat GPT in administrative tasks. Significant improvements in work efficiency, task accuracy, and adaptability were reported, highlighting the role of Chat GPT in facilitating faster and more accurate communication. Furthermore, the study identified the importance of organizational support, including continuous training and clear strategies, in ensuring successful integration. However, challenges such as limited familiarity with AI tools and initial hesitation among staff were also noted, suggesting the need for further educational initiatives. The results underscore the potential of Chat GPT in optimizing administrative processes and its broader implications for enhancing productivity and efficiency within organizational settings.